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Once you've prepared for your journey, start your application by following the directions below.

5.  Call and Leave a Voicemail

This is our standard way to apply. If you phone another number, you're most likely to get a return call telling you to apply this way instead. Make it easy. Check our main page regularly to see when applications are open, and leave a voicemail with all information below.*

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Required Information for Application Voicemails:

Utility Request

  • Kind of help needed (water, electric, or natural gas)

  • Caller's first and last name

  • Date of birth

  • Account number

  • Account holder's name

  • Residence address

  • Phone number

  • Total amount owed

  • Minimum due

  • Whether service is on or off

  • Why you cannot pay

Rent Request

  • Kind of dwelling (house, apartment, mobile home, etc.)

  • Caller's first and last name

  • Date of birth

  • Residence address

  • Phone number

  • Monthly rent amount

  • Total amount owed

  • Minimum due

  • Whether property is managed by a company or by an individual

  • Whether your name is on the rental contract

  • Why you cannot pay

* Calls lacking needed information will not be returned.

6.  Set Your Phone Up Not To Miss Our Call

Failing to answer calls from our staff is the most common reason applicants are denied. And one of the biggest reasons applicants miss our calls is that their voicemail is full, or they never set up their phone to receive voicemail in the first place.

 

Once you've left a voicemail with us, follow these tips to keep your voicemail box available:

  • Check and delete voicemails often;

    •  When you log in to check messages, you should hear an alert when your voicemail is full or nearly full.

  • Make it a habit to delete unwanted voicemails.

  • Store important messages in the cloud or on another device.

  • If your carrier allows, adjust voicemail settings to increase message length or storage limits.

  • Consider a voicemail-to-text service, which converts messages and sends them directly to your email or phone as a text message.

 

How to check voicemails…

On Android

  • Press and hold the “1” key on your dial pad. Or, open your Voicemail app on your home screen;

  • Follow the prompts to check and delete unwanted voicemails;

  • To learn how to set up Visual Voicemail, type “Set up visual voicemail on Android” in any search engine.

 

On iPhone

  • Open the Phone app on your home screen, and tap Voicemail in the bottom right corner;

  • To delete a voicemail from the list, place your finger on a message and slide left, then tap the red Delete button.

  • To listen to a voicemail first, tap it, then…

    • Tap the triangular play button to play it;

    • Tap the trash can icon to delete it;

Estimated storage with major phone carriers

Basic Voicemail:  20 messages up to 2 to 3 minutes each

Premium or Visual Voicemail:  Messages downloaded to phone, so depends on phone’s memory (can be backed up on laptop, PC, or other device)

 

Still having problems with voicemail?

Ask a friend or family member for help. Or, contact your carrier's tech support department. Your phone carrier's website also should have good information.

Find out what to expect after you submit your application. Travel on to...

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