Applications Notice
Applications for Rent/Utility aid are open only at the time and date shown on the "Applications Taken" notice of our main page. If you call outside those hours, your request will not be accepted.
Please CAREFULLY REVIEW the information below before calling.
⏱️Processing Timeline
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Response time can be lengthy: We receive hundreds of calls at a time. Voicemails are processed in the order received, so replies can take from two days to two weeks, depending on where your message is in our queue.
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Leave only ONE voicemail: Leaving multiple messages on the application line creates a backlog, and is likely to delay your request.
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Follow instructions: Only apply if you have read all the information at our How to Apply link. Not following instructions may result in delay or denial of your application.
💰 Assistance Limitations
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Utility bills allowed: We only cover electricity, water, or natural gas.
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Excluded utility bills: We DO NOT not pay for phones, internet, TV, garbage, or sewer.
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Past due rent only: We only assist with rent in arrears. We DO NOT help with security deposits, first month's rent, last month's rent, or motel stays.
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Applicant contribution required: Our help usually can only cover part of your bill. Most applicants will have to pay down some of their balance before our assistance can be approved.
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Frequency limit: We generally provide financial assistance only once in a rolling 12-month period. Exceptions are rare.
📞 Questions?
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Live call takers: Available on our Information Line at 503-235-8431
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Caution: Info Line personnel answer questions. They cannot take applications.
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Info Line Hours: 9:30 a.m. to 1:00 p.m., Monday through Thursday (except holidays).